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Support hours and response times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 2:00 PM.
| Priority | First response |
|---|---|
| Urgent | Within 2 hours |
| High | Within 4 hours |
| Normal | Within 1 business day |
| Low | Within 2 business days |
Tickets opened outside business hours are answered on the next business day.
We help growing businesses manage projects, clients and billing in one place.
Simple tools, friendly support and everything your team needs to do great work.
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Need help outside business hours? Open a support ticket from the client portal and we will get back to you within one business day.
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